Policies

This page is where you’ll find all the essential policies, standards, and commitments guiding how we support our applicants and students, and collaborate with our partners.

Our policies are designed to foster a fair, transparent, and supportive learning environment, ensuring every student enjoys a consistently high-quality experience.

This page brings together all relevant policies in one convenient place, connecting you with both QA Higher Education and Northumbria University guidance. Whether you’re looking for information on assessments, wellbeing, safeguarding, raising concerns, or data protection, you’ll find clear answers here.

Our goal is to keep you informed, confident, and supported throughout your studies. These policies ensure fairness, uphold academic standards, and protect your rights and responsibilities.

Accommodation

Our Accommodation Guide helps you understand your housing options and supports you in finding a safe, comfortable place to call home during your studies.

Admissions

Our Admissions Policy outlines what we look for, how we make decisions, and how we assess applications fairly and transparently.

Attendance and Engagement

Our Attendance and Engagement Policy is here to help you stay connected with your studies and feel supported along the way.

Complaints

Our Complaints Policy explains how to raise concerns and the fair process we follow to resolve them.

Data

Data policies outline how we protect personal information and meet our legal and regulatory obligations.

Equality, Diversity, Inclusion and Student Support

Our EDI and Student Support policies help us create a welcoming and supportive community for everyone.

Refunds and Compensation

These policies outline when you may be eligible for a refund or compensation and guides you through the simple steps to access support.

Scholarships and Bursaries

Our Scholarship, Bursaries, and Discount Policy explains who can apply and how payments work.

Northumbria University Policies

Here you can access all Northumbria University regulations, procedures and policies and your university student portal.

Other policies and terms

QAHE Corporate Policies – for all QAHE Corporate Policies

Terms and Conditions