We understand that transition to a university life is a big step, this is why here at our London Campus we provide range of services to help you make the transition into student life as smooth as possible.

Our range of services are here to support you achieve your full potential.

Whether you are an international student looking for advice or guidance on living in the UK, need additional academic support, are looking for employment opportunities or are returning to studies after a long period of absence, our services have you covered.

On campus, your first point of contact should be our Ask4Help desk, located on the third floor. Our helpful support staff can direct you to the right service.

We realise that alongside your academic life, you will be managing your day-to-day life, including money and budgets, living in a new city or country, and your relationships, friendships and family responsibilities.

The services that we provide complement those provided within your academic faculty. Your faculty is a very important source of advice and information about your course and studies. However, for many types of support – around disability issues, faith issues, counselling and mental health support, finance and funding, welfare issues and international student support – the University has also set up a range of central Student Life and Wellbeing services, to ensure that you have access to trained professionals with specialist expertise.

The ACE Team

Our ACE Team is here to provide you with guidance on many aspects of academic life and achieve excellence in your course.

This includes helping to learn skills such as:

  • academic writing
  • referencing
  • presentations
  • research skills
  • critical reading and writing
  • group work
  • time management
  • computing
  • data analysis using Excel

There are four main ways that we support students:

  1. One-to-one tutorials
    Students can book appointments with us (online or face to face) where we can help to explain and practice key academic and computing skills. We can also look at samples of your assignments and provide feedback (on the academic aspects e.g. writing style, referencing, not on subject specific content matters) or discuss an assignment brief if you are unclear how to tackle it.
  2. Workshops
    We run online and on campus academic and computing workshops open to all students every semester. These are free to join and cover a wide range of skills. The sessions are interactive with participants completing small tasks to practice the skills being taught.
  3. Clubs
    We also run a range of clubs to help students develop their skills on a variety of computing topic areas including Python for beginners, Python for data science, data analysis using Excel and web development, with more to be added soon.
  4. ACE Blackboard page
    We have a dedicated ‘organisation’ on Blackboard where students can find our workshop schedule/slides/videos as well as a bank of self-access learning materials. You can also find some of our introductory resources here.

Our friendly team is available six days a week:

Monday 09:00 – 17:30
Tuesday 09:00 – 17:30
Wednesday 09:00 – 17:30
Thursday 09:00 – 19:00 (including computing tutorials)
Friday 09:00 – 17:30
Saturday 09:00 – 11:30

To book appointments students can follow the link to our online booking system, this can also be accessed via the ACE organisation on Blackboard.

To contact the ACE Team please email: ace.london@northumbria.ac.uk.

Student Futures and Careers

Our Student Futures and Careers Team are here to help you with:

  • One-to-one practical support for preparing your CV or for interviews
  • Inviting graduate recruiters and employers for workshops/guest lectures
  • Identifying part-time work or internship opportunities

They are your first stop for your employability and work experience questions. To book an appointment, please use our Ask4Help service.

You can arrange to talk to the team over the phone or in face-to-face meetings, but we do recommend that you book in advance to make sure you have an appointment at a time that is convenient for you.


Our Ask4Help team – your first point of contact on campus – is located at the ground floor of our London Campus. They can offer you support with anything related to your studies, otherwise they can direct you to the right service.

They can also be reached on +44 (0)191 349 5901 or  via the Student Portal.

Disclaimer: Any call into Ask4Help will be recorded for training and quality purposes. If you do not wish your call to be recorded, please mention this to the Advisor who answers your call, and the recording will be deleted. Any calls that are recorded will be automatically deleted after 6 months.

Northumbria Students’ Union London

Northumbria Students’ Union London helps you socialise outside your classes and meet like-minded people. With a dedicated London Coordinator, Lauren Bell, NSU London run a number of events throughout the year, from trips to the theatre and famous landmarks to various socials and wellbeing events. Whether you need independent academic advice or want to get involved with socials, Lauren is on hand to support you Monday to Friday and is your point of contact.

Visit the NSU London page for further information and to see what’s on. They are also active on social media, you can view their channels below.

NSU London Instagram


London is home to a wide range of accommodation; from en-suite, top-of-the-range residences, to traditional student housing –there’s something to suit all tastes and budgets. Living away from home is a big part of the student experience. It might be your first time living independently and there’s lots for you to think about before you move into your accommodation.

If you would like to speak to someone about your accommodation options when you study at the Northumbria University London Campus, our partners at QA are able to support you. To find out more, please visit their website.

Digital Library

The University Library supports your academic success by providing scholarly resources, online services, and opportunities to develop your learning skills. The Library achieves some of the highest levels of student satisfaction in the UK and has held the Cabinet Office accreditation for Customer Service Excellence since 2010.

The Library provides an extensive collection of scholarly resources including books, ebooks, print and e-journals, as well as databases, collections of early historical books, and primary digital archives.

The Library’s Northumbria Skills Programme helps you make the most of your time at university,  enabling you to acquire the skills you need to become an independent and effective scholar, from skills sessions delivered through Blackboard, through to one-to-one appointments. Skills Plus, the Library’s collection of online learning materials, allows you to develop your skills through a range of interactive presentations, quizzes, video demonstrations and printable help guides.

The Library provides dedicated information for London Campus students detailing the services and support offered to you during your studies through Northumbria’s London Campus.

Financial Support

Our Student Finance Team are available to help you whilst you are studying with us. If you would like a personal appointment then make sure you contact them using the details below.

Student Finance Team
Email: LondonFinanceSupport@northumbria.ac.uk

We are committed to assisting you in your studies wherever possible. If you are experiencing any unforeseen financial difficulties in paying your Tuition Fees, you must contact the Finance Team for support and advice as soon as possible.

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