Last updated: 19 November 2020 12:15

We are continuing to follow Government guidance to ensure the safety and wellbeing of all of our students staff and communities.

Please continue to check your university email regularly.

You can also find all of the latest updates on your Student Portal.

Login to your Student Portal

We want to continue to do our utmost to provide the best student experience possible in these difficult circumstances and will continue to work closely with the Students’ Union in this regard.

As the situation regarding coronavirus continues to change and government guidance is updated appropriately, our plans may be subject to change at short notice. Should this be the case, we will be in contact with you with further information. In the meantime, up to date information can be found on the Student Portal, where you can ask further questions via Ask4Help.

Your studies


You will need to book a study desk (located on the 3rd floor of the Campus) through our online booking portal here. Choose the room you would like a desk in, the date, and time and follow the on-screen steps. You will receive a confirmation email once you have successfully booked.

Continuing students should refer to the FAQs on the Student Portal and Ask4Help. We will contact you individually to discuss your options.


One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.

Our team have been working hard to make sure we have all of the systems in place to support you on your return and to ensure your progress in your studies is not affected.

Please continue to check your university email for updates from us regarding re-enrolment and teaching delivery methods.

We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays assessing applications.

If you are having difficulty in contacting Student Finance England and you have questions regarding your application, please contact the University Finance Team on 0207 656 8450 or email us on

Will tuition fee and maintenance loans be processed and paid as normal?

Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.

Will my tuition fee allocation change as a result in my programme moving to online learning?

Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.

December update

The Department for Education has now published guidance on student travel and plans for the end of term. This is to ensure you are able to travel safely for the festive period after the end of the current national restrictions which are in place until 2nd December 2020, minimising the risk of transmitting coronavirus.

We ask that you continue to all follow the current national restrictions in place until 2nd December.

The government’s intention is that those of you in the UK planning on travelling home, or to visit family are then able to do so during a ‘student travel window’ between 3rd – 9th December 2020.

Following the end of the national restrictions on 2nd December, you should continue to follow all national and local public health guidance.

You should have received an email from us to your university email address asking you to complete a short survey regarding your travel plans over the break. Please complete this so we can make sure we are able to provide you with any required support.

We will return to online only teaching from the 4th December 2020. This means that those of you planning to stay with family or friends over the festive period in the UK, will not be required to come to campus for on-campus teaching for the remainder of 2020. You will still be expected to join your scheduled live online teaching sessions. Therefore, if you do intend to travel to another location during the student travel window, please ensure that you will still be able to access your learning. If you have any questions, or are unsure, please contact our Ask4Help team via your Student Portal.

We intend to re-introduce face-to-face workshop opportunities for your course when we return in January 2021.

We will continue to make sure you have all the support available to you.

Northumbria London Campus will remain open until 18th December for full-time students, and 19th December for part-time students, and you will continue to be able to book study space or face-to-face appointments with our support teams until this point. They will continue to be available for virtual and telephone appointments during this time too.

Our support teams will of course also be available across the Christmas period. More details of how to contact them will be sent nearer the time, however, our Ask4Help team via your Student Portal operate throughout the period of campus closure.

If you are planning to travel, please continue to follow the Coronavirus safer travel guidance for passengers.


  • You must wear a face covering, unless you are exempt
  • Keep your distance from people from other households when travelling, where possible – this includes avoiding car sharing with other households (or outside your support bubble) if possible
  • Regularly wash your hands, or use hand sanitiser
  • Try to avoid busier routes or times, if you can
  • Book any transport in advance wherever possible
  • Avoid taking large amounts of luggage
  • If possible, download the NHS COVID-19 app on to your smartphone, and check in using the NHS QR codes at venues or locations you visit

If you are planning to travel outside the UK, it’s important that you check any restrictions there may be on entry to the country you are travelling to – there may be a requirement for you to self-isolate on arrival there.

Please also continue to monitor the UK travel advice regarding your return to the UK, paying close attention to whether there will be a requirement for you to self-isolate on your arrival back in the UK.

If you are travelling to the EU, please also make sure that you have consulted the relevant guidance regarding the UK and EU transition.

Your teaching will remain online until 18th December for full-time students, and 19th December for part-time students. We also want to make sure that we continue to support any of our students who are not planning on travelling over the festive period. If you are worried or think you might need someone to talk to, please contact our Ask4Help team via your Student Portal and we will make sure you have all the right support in place.

For full-time students, your new semester in 2021 commences on 1st February 2021. For part-time students, your new semester modules will come live on 16th January 2021 with most modules commencing 30th January. You will be advised of your timetable via email well ahead of this start. This semester will commence with a delivery pattern similar to this current semester. By this we mean:

  • For those of you who are able to attend, weekly On Campus learning in social distanced classes to ensure your safety
  • Weekly On-Line live classes enabling you to interact with your tutors and fellow learners – These are outlined on your timetable and can be accessed via your Blackboard module sites using Blackboard Collaborate.
  • Regular On-Line Drop in Sessions with your Programme Leader
  • Access 24/7 via your Blackboard Module Sites to pre-recorded learning materials and reading.
  • Dissertation and Project Tutorials on-line where applicable
  • Access to your Module Reading List
  • Access 24/7 to the University E-Library
  • Opportunities for One-One tutorials by appointment online or on-campus with your tutors
  • Opportunities for One-One tutorials by appointment online with the ACE and Careers and Employability Teams
  • Access to Ask4Help via the Student Portal 24/7
  • Opportunity to book learning space on campus for individual and small group sessions.

If you develop any symptoms, at any point, of coronavirus (a high temperature, a new consistent cough, a change to/loss of your sense of taste/smell), you must self-isolate immediately and arrange for coronavirus test. You can find out more information further down on this page, including the links for booking a test.

Please notify us if you develop symptoms, test positive for coronavirus, or are instructed to self-isolate and we will make sure you have all the right support.

Coronavirus and self-isolation

The main symptoms of Coronavirus (Covid-19) are:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

You can find out more about the symptoms on the NHS website here.

If you have one of these symptoms, you should get a NHS Covid-19 test and self-isolate until you get your test result – only leave your home to have a Covid-19 test.

Anyone you live with, and anyone in your support bubble must stay home too until you receive your result. Once you receive your result, you will be given further guidance.

If you develop symptoms whilst you are in the London Campus, please go straight to the Isolation Room on the 4th Floor and notify a member of staff so we can arrange support for you.

If you develop symptoms whilst you are off-campus, please complete our online form following our Report.Record. Support.process. Once you let us know that you are isolating, our Student Welfare team will be in touch to discuss what support you may need.

You can book a NHS Covid-19 test online – you can do this here.

The NHS Covid-19 tests are free if you are showing symptoms of Covid-19. You can book your test on the website here.

This is when you do not leave your home because you have or might have Covid-19. This helps stop the virus spreading to other people and it is a legal requirement to self-isolate.
If you are self-isolating:

  • Do not go to work, attend University or public places
  • Do not go on public transport or use taxis
  • Do not go out to get food or medicine. Order it online or by phone, or ask someone to bring it to your home
  • Do not have visitors in your home, including friends and family – except for people providing essential care
  • Do not go out to exercise. You should exercise at home or in your garden if you have one.

You can find out more on the NHS website here.

Self-isolate immediately if:

If you have tested positive for coronavirus or are self-isolating because you have been in contact with someone who has tested positive, it’s important that you let us know via our online Report.Record. Support.process. Once you let us know that you are isolating, our Student Welfare team will be in touch to discuss what support you may need.

If you have symptoms or have tested positive for coronavirus, you will need to self-isolate for at least 10 days.

You will need to self-isolate for 14 days if:

  • Someone you live with has symptoms or has tested positive
  • Someone in your support bubble has symptoms or tested positive
  • You’ve been told to self-isolate by NHS Test and Trace

The NHS Test and Trace service has been launched in England to ensure that Covid-19 tests are available for those who need, and to trace close recent contacts of anyone who tests positive who may be at risk of having Covid-19 and there may need to self-isolate.

You can find out more information about the service here.

If you test positive for Covid-19, you will be contacted by the NHS Test and Trace Service and will be asked to share details of those people you have had close contact with.

You may be alerted by NHS Test and Trace if you have been in close contact with someone who has tested positive for Covid-19. This will usually be by text, email or phone call. They will give you guidance and instructions on what you need to do.

If you are asked to self-isolate – please notify us.

There is also an NHS COVID-19 app available for Apple and Android smartphones. This is free in England and Wales and includes a symptom checker, contact tracing, local area alerts and venue check-ins. You can get help downloading the app here.

You can learn more about the app in the below video.

NHS Test and Trace will never:

  • Ask you to call a premium number
  • Ask you to make a payment of any kind or ask for bank details
  • Ask for your social media profiles
  • Ask for any passwords or PINs
  • Share any of your details with anyone identified as a contact
  • Ask you to download any software